Refund Policy

MemeRiff sells videos in one-time packs (1, 3 or 10 videos, each one HD 720p video of any meme), or one video at a time from the generator. There is no subscription, so nothing renews and there is nothing to cancel.

In short, a failed video never costs you one, an unused pack can be refunded within 14 days, and a video that came out clearly broken is given back.

When a creation fails

A video is set aside from your pack when you start. If it fails or stops for a technical reason, it goes back to your account automatically, and you don't need to contact us. The same applies to a video you bought on its own: you can try again or use it on another meme.

Unused packs

If you haven't used any videos from a pack, you can get a full refund within 14 days of buying it. Once you have used a video from a pack, that pack can't be refunded, except where the law requires it or in the case below.

A result that came out broken

Every AI result is a little different, and a finished result you simply don't like isn't refundable, because we have already paid the AI service to make it. If a video is clearly broken, for example it is blank, frozen or a person is missing, email us its link within 14 days of it being made and we will review it and give the video back.

How to ask

Email support@memeriff.com from the address on your account. Include the order number from Settings → Payments or your Stripe receipt, the date and amount, and a line about what went wrong.

We reply within 3 business days. Refunds go back to the card you paid with, and your bank may take 5 to 10 business days to show it. Once a pack is refunded, its remaining videos are removed from your account.

Disputes

Please write to us before opening a dispute with your bank. We can usually sort it out faster, and a dispute freezes the payment for weeks. Accounts that use false chargebacks may be closed.

Your rights

Nothing in this policy limits consumer rights you have in your country that can't be waived.